Click here to print this page.Frequently asked questions



Q - I cannot see any trucks moving during the simulation? A - Always save the project first, and then open it again before you start the simulation.
Q - The simulation stops after a while with the message: Error - Stack underflow! and/or Stack error at 28! ? A - There are probably one or more links missing in the layout. Check under Tools - Connection analalysis and correct with the connection tool.
Q - The truck(-s) leave the layout and disappear from the screen? A - It can be the same problem as above, but the most likely is that two aisles overlap so the truck comes out in the wrong direction. It can also be that two parallel aisles are conected to each other or that the "wrong" work area is choosen. P/D station 1 level and P/D station multi levels does not work with all trucks.
Q - The screen turns completely black with 3D? A - Reset the screen colors to High color or True color.
Q - I get a black field to the right and/or at the bottom of the screen with 3D? A - Your computer cannot handle such a big picture in 3D. Try to decrease the size of the window.
Q - The program cannot find the racking data-base when Select racking type? A - Alter the search function under Tools – Options – Directories with the help of the Browse-button. Don´t forget to press the Apply button.
Q - The program cannot find the truck data-base when Select vehicle? A - Alter the search function as above.
Q - I get an error message when I want to look at the report? A - Alter the search function as above. If it doesn´t help check your version of Internet Explorer. The program demands version 5.0 or later.
Q - Printing of the layout does not work on my printer? A - The most likely is the setting of the printer, but it can also be that the margins are set too low. Edit "Drawing" and set margins to Left min. 20 and the rest min. 15.



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